- The customer's billing and shipping information is never shared or sold. Customers are responsible for reviewing and ensuring they give Chromatics the complete and correct address information for shipping. Chromatics and its owner(s) are not responsible for items, such as photos or CDs, lost during shipping.
- We ship by FedEx, USPS, and freight when necessary. Please let us know if you have specific shipping requirements.
- Packing and Handling fees are charged as a line item on the invoice.
- We ship flat up to 16x20. Larger prints will be rolled and placed inside a tube for shipping, unless you request otherwise.
- If prints are damaged during shipping, Chromatics will work with you to replace the print as quickly as possible. Please take a photo of the damaged packaging as soon as you receive it and send to consult@chromatics.com
