- All orders are printed and prepared as specified in the order details submitted by the user. Refunds are unavailable, except in extreme circumstances. Remakes are available if your print arrives damaged or if it is clear that we did not understand and follow your instructions.
- Please inspect your order upon reception and contact us immediately if the item is defective or damaged , so that we can evaluate the issue and make it right.
- If an order must be remade, the request must be submitted within 7 business days of receiving the order.
- Remakes may require that you return the print, along with original works used in the production of the prints. If you need to return prints or original works, we will provide a shipping label, as well as instructions on how and where to send your package.
- If your print arrives damaged, please take a photo of the packaging, as well as of the prints, and email consult@chromatics.com immediately.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
